Frequently Asked Questions

SESSIONS AND SERIES

A session could be a movement class: Yoga, Pilates, HIIT, Qi Gong, Barre, Barre Cardio, Silver Linings Technique (a choreographed fusion of barre, yoga and cardio), Sculpt, a stretch class, a workshop, a breath technique session or a sound meditation.

We have collated 3 different taster programmes called Inspire Me. You will find SL Complete 3 day & 7 day as well as Exclusively SL Barre 7 day Inspire Me programmes here

From the On Demand library page (https://silverliningslive.com/catalog) you will find the filter options just below the main image at the top of the page. We have a large variety of filters to help you find the perfect class to suit your day and desires.

No. This is a streaming service and videos cannot be downloaded.

Depending on the discipline, our sessions range from 5 minutes up to 75 minutes. So you can always fit in a moment of you time - no matter how short on time.

For Yoga, Pilates and Barre this shouldn't be a problem, however, for the higher intensity sessions such as HIIT and Barre Cardio you may require extra space to manouvre. That said, our experts will provide low impact options more suitable to tighter spaces throughout.

No. All you need is a mat for all of our sessions. Occasionally, other props are needed in Barre and Yoga but they are easily found in most homes. These may include towels, cushions, blocks or a stack of books, a chair or counter top. We also recommend you have some water and sweat towel nearby.

Our sessions and workshops are designed to cater for all levels of experience. During the movement sessions, our experts will always offer modifications and advancements. Whilst the movement sessions are not recommended for the under-16s, pre/post-natal or post-surgical, all of the other elements (breath work, workshops, sound meditation) are all something you can share with your family/household.

You will not be seen by the Expert or anyone else viewing our LIVE sessions and our On Demand sessions are pre-recorded and can be watched and paused at anytime. All you need is a laptop or tablet and even a smartphone when in a pinch. We have also included instructions on how to connect your device to your TV or home cinema screen which makes the experience feel more immersive.

Yes! This will be a great introduction as the breath sessions are short and very accessible ways to start to get used to being in a meditative state and feeling all the fantastic stress-reducing effects. We want to provide everyone with a toolkit of ‘stress-busting’ ‘go to’ exercises that are simple and super effective.

All our videos including our LIVE sessions are filmed in HD and therefore we recommend you stream them on a bigger screen whenever possible to maximise your safety and enjoyment

Yes! Just be aware that this will stream at UK GMT and therefore be converted to your local time dependant on where you are in the world. If these times do not suit you, don't fear they will be available on catch up 48hrs after going live.

FEATURES

All movement sessions except Classical Pilates sessions include Silver Linings Copyright music.

By joininig our community you can connect with all our experts, ask questions, read blogs and generally feel part of our fantastic wellness offering and support.

Our experts would love to hear from you and support you along your wellness journey, please email hello@silverliningslive.com and we will put you in touch.

We can set up 1-2-1 sessions with all our experts via Calendly, please email hello@silverliningslive.com with your request.

FREE TRIAL

The 3 day and Complete SL 7 day free trials give you access to all LIVE sessions and our full On Demand library. The 7 day Exclusively SL Barre trial gives you access to all Barre, Barre Cardio, Sculpt in 15, Stretch LIVE and On Demand sessions.

MEMBERSHIP

Our Silver Linings Exclusively Barre membership includes access to Barre, Barre Cardio, Pre/post natal, beginner Barre, Sculpt and Stretch sessions of all lengths. Silver Linings LIVE Complete membership includes access to all disciplines as well as our masterclasses and educational workshops.

Our Silver Linings Live membership costs £40 per month or £400 per year (2 months free) you can sign up by visiting the link here

Our Silver Linings Barre Exclusive membership includes access to Barre, Barre Cardio and Barre Blast sessions of all lengths. However this does not include any of our other disciplines or educational workshops.

We love your commitment Silver Liner! Upgrade now by visiting [here]

Our Silver Linings Live membership costs £40 per month or £400 per year (2 months free) you can sign up by visiting the link here

Our team will be more than happy to chat through our different membership options with you. Get in touch via email to hello@silverliningswellbeing

LIVE SESSIONS

You can access this from our website homepage under LIVE SCHEDULE or by visiting here

We offer 6 LIVE sessions per week and each of them are available for up to 48 hours after going live so you have fresh content at a time that is convenient for you.

When viewing our live class schedule, simply select the class and then ‘Add to Calendar’. You will then need to select which Calendar host is your preference (Outlook, Google, iCal or Yahoo!). Upon selection, this will bring up the calendar event and automatically sync with your device ready for you to access when it streams live.

Don't worry if you're late, you can start the live session again and it can be watched for up to 48 hours after going live.

We do switch up the live schedule from time to time to keep things fresh and on your toes!

ACCOUNT AND BILLING

On the login page, click Forgot Password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the instruction email, click Reset Password and you will be directed to select a new password before being redirected to the catalog page.

Once signed into your account, you can change your password by clicking My Account or Dashboard from the top navigation menu. Select Password and update your password.

Once signed into your account, you can update your billing information by clicking My Account or Dashboard from the top navigation menu. Select Billing and update your billing information.

Once signed into your account, you can cancel your recurring subscription by clicking My Account or Dashboard from the top navigation menu. Select Billing and locate your subscription plan at the bottom of the page.  Click Change Plan and Cancel Membership. Your membership will be cancelled and your access will be removed at the end of your current payment period.

Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.

All prices are shown in GBP

PLAYBACK QUESTIONS

Video playback depends on several factors. To improve your playback experience, make sure you have a fast, stable internet connection. We recommend using the most recent version of Chrome, Firefox, or Safari. You may experience playback issues with outdated devices and browsers.

Yes!  Both Chromecast and Airplay are compatible with our site.  

To use Chromecast: Locate the Chromecast icon in the bottom right corner of the video you want to cast.  Click the icon and select the correct Chromecast from the pop-up in your browser.

To use AirPlay: Open the video on your apple device and click the AirPlay icon in the bottom left corner.

Yes. By connecting your laptop directly to your TV with an HDMI cable, you will be able to watch videos from our site on your TV.

Yes. Our website adapts to phone and tablet browsers so you can watch our content anywhere!

While we recommend using the latest version of Google Chrome, we also support Firefox and Safari browser released within the last five years.  You may experience playback issues when using an out of date browser or any version of Internet Explorer.

OTHER

I am an expert and would like to join your team.

We love hearing from experts all over the world, so please do get in touch and email hello@silverliningslive.com with your CV.